FREQUENTLY ASKED QUESTIONS
EVENT DETAILS
When and where is Polymer Week 2026 happening?
Polymer Week 2026 takes place from October 15 to October 18, 2026, at TechTower, Koterovská 152, Pilsen, Czech Republic.
How long is the event?
Polymer Week 2026 is a four-day event.
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Day 1, Thursday: presentations, speakers, Polymer Clay Market, and a relaxed meet & greet.
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Days 2–4, Friday to Sunday: full-day immersive classes with expert instructors.
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Saturday evening: celebration party for all attendees.
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How do I get to the venue from Prague?
We’ve prepared a downloadable PDF guide with travel tips, must-see spots in Pilsen and Prague, and local food recommendations to help you plan your visit.
The venue is located in Pilsen, which is easily accessible from Prague by train, bus, or car.
Is there recommended accommodation?
Yes. We have arranged a special accommodation offer for Polymer Week participants.
If you are interested in booking accommodation, you can use the reservation link provided on the website.
REGISTRATION & TICKETS
How much are tickets?
There are two ticket types:
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€690 – Standard Ticket
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€590 – Discounted Ticket for Polymer Week Society members
How do I become a Society member and where do I find the voucher code?
Visit polymerweeksociety.com/events to learn more about the Society, join, and access voucher codes for your discount.
Please note that the voucher code is available only to active Society members. To use it and receive the discount, your membership must be active before registration and remain active until the end of October. Our registration system automatically verifies membership status each month.
Can I switch or attend different groups?
No, each participant must choose only one group of three instructors. Groups are carefully curated and run in parallel, so switching or attending other group sessions is not possible.
You’ll stay at the same classroom table for the entire event, while the instructors rotate between groups.
What is included in the ticket?
Your ticket includes three full-day workshops with international instructors, inspiring presentations on the first day, access to the Polymer Clay Market, lunches during the three class days, polymer clay and essential class materials, printed tutorials and handouts, a goodie bag, and selected event activities.
Some personal tools and class-specific items may still be required. Detailed material lists will be sent to registered participants before the event.
My payment didn’t go through. What should I do?
No worries! You can contact us at support@polymerweek.com.
You can also choose the Manual Payment option during registration. This lets you complete the form, and we’ll reach out to help finalize your booking.
Sometimes payment issues are caused by your bank card provider or our payment system, especially with U.S.-issued credit cards, but there’s no strict pattern. We’ll help you sort it out.
MATERIALS & EXTRAS
Do I have to bring my own materials?
You’ll receive a goodie box and polymer clay materials sponsored by our partners, and many essential class materials will be provided.
However, it will still be necessary to bring certain individual tools specific to your selected classes, such as sculpting tools, jewellery components, or other small items. These are not included in the ticket price.
Detailed material lists for each workshop group will be sent to registered participants before the event.
Do I need a pasta machine?
Yes, a manual non-electric pasta machine and table clamps are required.
If you can’t bring one due to travel or accessibility reasons, you can rent one for €30. Pasta machine rentals are limited, so please let us know in advance if you need one.
Each participant will also have a working tile at their table.
Can I leave things overnight at the venue?
Yes, the venue is locked overnight and protected with security cameras. However, please note that we are not responsible for any lost or damaged items. We recommend taking valuables with you.
Can I sell my work at the event?
Yes! You can rent a table for €30 at the Polymer Clay Market on Day 1. Tables are 80 x 120 cm and can be shared. The market is open to both artists and vendors.
Can I buy Polymer Week products at the event?
Yes! We’ll have a pop-up shop with a selection of Polymer Week products. You can save on shipping costs and pay by cash or card on site.
FOOD & AMENITIES
What food options are available at the venue?
This year, lunches during all three class days are included in the ticket price.
After registration, please fill in a participant form where you can select your lunch preferences and let us know about any dietary requirements.
There will also be a small Polymer Week bistro available during the event, offering coffee, drinks, sweet treats, warm soup, desserts, and other small refreshments.
Can you accommodate dietary requirements?
We will do our best to accommodate dietary requirements where possible.
Please include all allergies, dietary needs, and important food information in the participant form before the deadline we provide.
Please note that we cannot guarantee a completely allergen-free environment.
REFUNDS & CHANGES
What’s your cancellation policy?
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Until June 30, 2026 – the registration fee will be refunded, less any applicable administrative, management, or payment processing fees.
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From July 1, 2026 until August 31, 2026 – 50% of the registration fee will be refunded.
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From September 1, 2026 onwards – no refund will be issued.
If you can’t attend, you’re welcome to find someone to take your place, and transfers are free at any time. Please notify us as soon as possible so we can update the registration details.
Can I transfer my ticket to someone else?
Yes. If you are unable to attend, you may transfer your ticket to another person free of charge.
Please notify us as soon as possible and provide the replacement participant’s full name and contact details so we can update the registration, lunch choices, and event communication.
Can the event programme change?
We will do our best to follow the announced programme, teachers, classes, and schedule.
However, the Organizer reserves the right to make necessary changes to the event schedule, instructors, class groups, rooms, activities, or other organizational arrangements where needed.
What happens if the event cannot take place as planned?
If serious unforeseen circumstances affect the event, such as travel restrictions, flight cancellations, war, pandemics, health-related restrictions, venue-related issues, or other circumstances beyond our control, the Organizer may cancel, postpone, reschedule, relocate, modify, or transfer the event or part of it into an alternative format.
Full details are included in the Event Participant Terms and Conditions.
COMMUNITY & COMPANIONS
Will there be a way to connect with other participants?
Yes! After registering, you’ll be invited to a private Facebook group where you can:
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chat with teachers and fellow attendees,
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arrange accommodation or car shares,
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get behind-the-scenes updates,
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share photos, ask questions, and connect before the event.
Can I join online instead?
No, Polymer Week 2026 is in-person only, to ensure a high-quality, hands-on experience. However, we also host Polymer Weekend Online twice a year, where you can join from anywhere in the world.
Can I come with a companion?
Yes! Companions are welcome to join the Saturday evening celebration and spend time in the venue, but they cannot attend the classes without purchasing a ticket.
Can I bring a child?
Kids tickets may be available for children aged 8–14 and include lunch, snacks, a small kids goodie box, and simple creative activities during class hours.
Children remain under the responsibility of their parent or legal guardian at all times.
If a child would like to attend workshops independently, please contact us in advance so we can confirm whether this is possible based on the child’s age, experience, selected group, and available space.
PARTNERSHIP & SUPPORT
Can I be a partner of the event?